Your frequently asked questions / answers
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Customer account and login
The creation of a customer account, to make purchases, is not mandatory.
At the time of payment, it is possible, either to continue as a guest, or to create an account on La Pépixterie.
The creation of an account on La Pépixterie can be done, at any time, by clicking on "connect" on the top right of the site
If you are unable to log in with your credentials on the La Pépixterie login page, you have the option of :
- generate a new password by clicking on "forgotten password" on the login page
- log in with your Facebook or Gmail credentials.
If you encounter a new difficulty, contact the team by WhatsApp: 0033687493726
The address information indicated in your account area can be modified or deleted at any time by logging in and clicking on the account area at the top right of the site.
With regard to the other data provided, in accordance with our confidentiality policy, you can contact us in order to exercise your rights concerning your personal data at the following email address: lapepixteam@lapepixterie.com or at the following postal address: La Pépixterie, 15 rue de la Jonquière, 75017 PARIS.
When sending your e-mail, please indicate your surname(s) and first name(s), attach a copy of an identity document and indicate the address to which you wish the reply to be sent.
- Click on the "Login" tab, located on the top right of the site
- Click on "forgot password".
- Enter the email address associated with your account created on La Pépixterie. An email to reset your password will be sent.
- Click on "reset your password" in the email you receive
- Fill in and confirm the new password, then click on "Reset password".
Bag selection with the Pepixbot
The pepixteam is here to help you find your pepix. You have several options to find it in our selection:
- ask our Pepixbot for advice. After asking a few questions to better understand your needs, he will offer you a personalized selection of pepix.
- contact the pepixteam directly via WhatsApp: 0033687493726
- check out our pepixstories for the latest trends
Click on the red bubble at the bottom right of the site and let yourself be guided to find your pepix.
If a technical problem makes the Pepixbot temporarily unavailable, the Pepixteam remains available to help you find your Pepixte.
Contact us directly via the contact form.
Do you need advice on how to find your pepixte? Do you have a question about your order or do you need information on any other subject?
Do not hesitate to contact the pepixteam via WhatsApp: 0033687493726.
Ordering and delivery
Did you make a mistake when ordering your pepix? Don't panic, write to us within 12 hours of placing your order via WhatsApp: 0033687493726. We will cancel your order if it has not already been shipped.
If it is already at the postman's, you will have 14 days once your order is received, to return it to us free of charge if you live in France or with a return fee of 19 euros outside France, by following the steps indicated here.
From the moment your order is sent to the moment it is delivered, you will receive from the Pepixterie tracking emails containing a tracking number and a link to a tracking page. This way you can track your order at any time.
If you do not receive an order confirmation email within 3 working days of placing your order, please contact the pepixteam, by WhatsApp: 0033687493726
If you do not receive an order confirmation email within 3 working days of placing your order, please contact the pépixteam, by WhatsApp: 0033687493726
You can find details of delivery methods and times in our Delivery and Returnssection
La Pépixterie delivers its pepixtes in France, Monaco and the following countries: Germany, Austria, Croatia, Finland, Greece, Ireland, Italy, Malta, the Netherlands, Poland, Portugal, Romania, Belgium, Luxembourg and Spain, the United States and Canada.
During the holiday period, the pépixteam will inform you of the date of dispatch of your orders, by a message on the site.
La Pépixterie delivers its pepixtes in Metropolitan France free of charge in a relay point. To consult the other delivery methods in France and in the world, you can consult our Delivery and Returnssection
If you haven't received your pepixte by the due date, contact us, contact the pepixteam by WhatsApp: 0033687493726
Always on the lookout for new pepixies, we keep you informed of our new finds via our instagram account @la_pepixterie
Subscribe to be informed of our restocking and new pepixies!
Returns
You can return your package to us within 14 days of receiving it by logging in and following the steps indicated here.
You can return your package to us within 14 days of receiving it by following the steps below here.
Products must be returned in their original condition and complete, not damaged, washed or worn. Any accessories, totebag/pouch, labels attached to the product must also be returned.
Returns to France are free of charge.
We do our best to prepare your packages with the greatest care, but if by mistake your package does not correspond to the one you ordered, you can return it to us, within 14 days of receiving your package, by following the steps indicated Click here.
Products must be returned in their original condition and complete, not damaged, washed or worn. Any accessories, totebag/pouch, labels attached to the product must also be returned.
Returns to France are free of charge.
The search for the right pepix is not an easy one! We understand that you may change your mind. However, as we have limited stocks, we do not offer exchanges at this time. However, you can make a return, according to the conditions indicated ihere.
Once the return has been made and the refund has been paid, we will be able to help you find a new pet on our site.
Returns from metropolitan France are free of charge. Find the steps to make your return here.
Returns from countries other than metropolitan France are subject to a fee (19€) for Europe, 70€ for the United States and Canada (+ any customs duties).
Once the return has been made, we will refund the full price of the products purchased, excluding initial shipping costs and any customs duties, after checking the quality and quantity of the products returned: the products must be returned in their original condition and complete (original packaging, any accessories: labels attached to the product, etc.), and must not have been damaged, washed or worn outside of the fitting.
The refund will be made within 14 days of receipt of the returned product. This refund will be automatically made to the account associated with the credit card used for the purchase or to the Paypal account used for the payment. In case of payment by card from PayPal, the display of the refund on the account may take up to 30 days, depending on the bank.
In case of 3 times payment by Alma: if the customer's payment schedule is not yet settled, a partial refund will reduce the amount of the customer's remaining payments. If the amount to be reimbursed is greater than the customer's "remaining balance", the remainder will be credited to the customer's bank account within 3 to 5 days (this period varies depending on the bank).
E-Gift card
To use your gift card, enter the code of your gift card at checkout in the gift card area.
The validity of an e-gift card purchased on La Pépixterie is 6 months from the date of purchase.
The La Pépixterie e-gift card is valid on all products of the online concept-store lapepixterie.com.
No. It can be used by anyone who has the code for this e-card.
The La Pépixterie e-gift card functions as a means of payment. Therefore :
- If the amount of the gift card you wish to order is less than the amount of your e-gift card, you will be left with a balance on your e-gift card to be used at a later date, whenever you wish, during the validity period of your e-gift card.
- If the amount of the gift card you wish to order is greater than the amount of your e-gift card, you can top up the amount with an additional payment method.
If you have just ordered an e-gift card on the La Pépixterie website and you have not received the email containing the e-gift card or you have misplaced it: go to your order confirmation email and click on "Resend gift cards" to receive your e-gift card again.
If the problem persists, contact the pépixteam: lapepixteam@lapepixterie.com
Yes, gift cards are a form of payment.
Can't find what you're looking for in this list?
Write to us by mail
lapepixteam@lapepixterie.com
Ask the Pepixbot your questions
Do you need advice? Do you have a question about your order, delivery and return policy?